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SMB Cloud Authors: Pat Romanski, Yeshim Deniz, Harry Trott, Breaking News, Breaking New

Related Topics: ERP Journal on Ulitzer, SAP Business One, Cloud Computing for SMBs, SAP B1

SMB Cloud: Article

SAP Business One Remote Support Platform 2.0 is Available

SAP Business One Remote Support Platform

The new Remote Support Platform (RSP) for SAP Business One is a great tool to keep your system running smoothly. As a part of Orchestra's preventative maintenance methodology, we are promoting the use of this new tool and believe it's the perfect compliment to our system of support for clients.

The RSP remotely monitors the health of your SAP Business One system and is even able to apply fixes to the database that have been identified as issues. If anything happens on the backend of your system, the error or issue is communicated to Orchestra allowing us to proactively address a situation before it becomes a problem.

If you are considering upgrading to new patches or versions of SAP Business One, the RSP helps to notify Orchestra if your system if ready for the upgrade.

If you have a high volume of inventory transactions, the RSP closely monitors your system for any discrepancy between stock-audit reports and the general ledger inventory accounts.

Remote Support Platform Features

  • Schedules automatic database backups
  • Resolves minor database issues automatically
  • Proactively checks the system against known support issues
  • Proactively checks the Inventory & GL Accounts for discrepancies

Remote Support Platform Benefits

  • Decreases support time
  • Prevents small issues from becoming big ones
  • Helps Orchestra offer even better Preventive Support

The RSP also handles many of the database backup and optimization tasks that are critical to making sure your system stays up and running.

All in all, we're thrilled to offer this solution as part of our Preventive Maintenance Program for SAP Business One.

We'll be contacting our clients to get this solution involved, but if anyone would like to more or see a full demo and presentation of the tool, send us an email or give us a call at 877-683-2648.

More Stories By Brad Windecker

As the President and CEO of Orchestra Software, I lead a talented team of bright people with the unified mission of helping growing industries run better. Orchestra builds industry vertical ERP software that is highly specific to the needs of the industries we serve. This strategy has enabled Orchestra to double or triple in size and revenue every year.